<h1>Terms and Conditions</h1><p>Updated 19 June 2026</p><h2>About us</h2><p>The website <strong><a href="https://www.crateit.toys">www.crateit.toys</a></strong> is owned and operated by:</p><p><strong>Crateit ApS</strong></p><p>CVR: 42356786</p><p>Address: Emil Neckelmanns Vej 15C</p><p>5220 Odense SØ</p><p>Denmark</p><p>Phone: +45 70 60 33 73</p><p>E-mail: <a href="mailto:support@crateit.dk">support@crateit.dk</a></p><p>If you have any questions, you are always welcome to contact us.</p><h1>Our terms and conditions</h1><p>These terms and conditions ("Terms") apply to purchases of goods from Crateit ApS via our website. Business purchases (B2B) are governed by our separate B2B sales terms.</p><p>We recommend that you read the terms carefully before placing an order.</p><p>By completing an order, you accept these terms and conditions.</p><p>Crateit ApS may update the terms from time to time. The current version is always available on the website and applies to future purchases.</p><h1>Prices and payment</h1><p>All prices on the website are by default stated in Danish kroner (DKK) including 25% VAT and any duties.</p><p>The total price including any delivery costs is shown before the order is completed.</p><p>We accept the following payment methods:</p><ul><li><p>Dankort</p></li><li><p>Visa</p></li><li><p>Mastercard</p></li><li><p>MobilePay</p></li><li><p>Invoice (subject to credit approval)</p></li><li><p>EAN payment for public institutions</p></li></ul><p>For card payments, the amount is reserved when the order is placed. The amount is only charged when the item is shipped.</p><p>For international cards, your bank may reserve the amount for a period. The duration of the reservation depends on your card issuer.</p><h2>Invoice and EAN payment (credit approval)</h2><p>Payment by invoice or EAN requires credit approval from Crateit ApS. Customers do not have credit by default.</p><p>If no credit agreement has been made, the invoice must be paid in full before the order is shipped. The item is reserved for you, and the order is shipped within the delivery time stated in the webshop, calculated from the time the payment is registered in Crateit ApS' bank account. Payment is considered received when the amount is credited to Crateit ApS' account, and not when the customer sends the payment.</p><p>If full payment is not registered in Crateit ApS' bank account within 14 calendar days of the order confirmation date, the reservation is automatically released so that the item becomes available to other customers again. The order remains valid and is fulfilled upon later payment, provided the item is still in stock. If the item is sold out at that time, delivery takes place when the item is back in stock, and we will inform you of the expected delivery time.</p><p>Credit-approved customers pay in accordance with the payment terms stated on the invoice.</p><h1>Late payment</h1><p>Payment must be made no later than the date stated on the invoice or order confirmation. In the event of late payment, Crateit ApS is entitled to charge a reminder fee of DKK 100 per reminder, up to a maximum of three reminders for the same invoice (cf. section 9 b of the Danish Interest Act), and default interest from the due date equal to the Danish National Bank's official lending rate plus 8% per annum (cf. section 5 of the Danish Interest Act). For business customers and public institutions, a fixed compensation fee of DKK 310 may also be charged (cf. section 9 a of the Danish Interest Act). In the event of continued non-payment, the claim may be transferred to debt collection, where additional costs may be charged in accordance with applicable rules.</p><h1>Ordering on the website</h1><p>To shop on the website, you must be at least 18 years old and have a valid means of payment. If you are under 18, purchases can only be made with the consent of a parent or guardian.</p><p>The webshop is normally open 24 hours a day but may be temporarily closed for maintenance.</p><p>Orders placed on weekends or public holidays are processed on the next business day.</p><p>When you place an order, you receive an order confirmation by e-mail. A binding agreement is only concluded once the order confirmation has been sent. For consumers, the statutory right of withdrawal applies unchanged.</p><p>Crateit ApS reserves the right to refuse an order in the event of technical errors, pricing errors, stock errors, delivery problems or other circumstances beyond our control.</p><h1>Delivery</h1><p>Delivery is typically made by <strong>GLS or DSV</strong>.</p><p>Free shipping on orders over DKK 499 including VAT in Denmark. For international delivery, the shipping rates shown before the order is completed apply.</p><p>Local collection can be arranged by appointment at Emil Neckelmanns Vej 15C, 5220 Odense SØ.</p><p>The delivery time stated in the webshop is indicative unless otherwise agreed in writing.</p><p>Crateit ApS cannot be held liable for delays caused by the carrier, suppliers or other circumstances beyond our reasonable control.</p><p>Partial deliveries may occur if not all items are in stock. The risk for the item passes to the customer upon delivery.</p><h1>Right of withdrawal (consumers)</h1><h2>General</h2><p>You have a 14-day right of withdrawal without giving any reason.</p><p>The period is calculated from the day you, or a person designated by you (other than the carrier), receive the item. If several items are ordered in the same order and delivered separately, the period runs from receipt of the last item.</p><p>Withdrawal must be communicated clearly and unequivocally to <a href="mailto:support@crateit.dk">support@crateit.dk</a>. You may also use the standard withdrawal form at the bottom of the page. The deadline is met if you send your notice before the period expires.</p><h1>Refund on withdrawal</h1><p>In the event of lawful withdrawal, we refund all payments received from you, including standard delivery costs. The refund is made no later than 14 days after we have received your notice of withdrawal.</p><p>However, we may withhold the refund until we have received the item back, or you have provided documentation of return.</p><p>The refund is made using the same means of payment as for the purchase, unless otherwise agreed. If you have chosen a more expensive delivery method than our standard delivery, only an amount corresponding to standard delivery is refunded.</p><h1>Exceptions to the right of withdrawal</h1><p>The right of withdrawal does not apply to goods made to the customer's specifications or given a clear personal touch, for example engraved products, custom-made components or other customised products.</p><h1>Returns (all customers)</h1><p>Returns must be reported to Crateit ApS before the item is sent back. When returning, please enclose order number, name and contact details, a description of the reason and any documentation in case of a complaint.</p><p>Return to: Crateit ApS, Emil Neckelmanns Vej 15C, 5220 Odense SØ, Denmark. E-mail: <a href="mailto:support@crateit.dk">support@crateit.dk</a>.</p><p>All parts, accessories and manuals must be returned together with the product, securely packaged. The customer bears the risk for the item during transport and until it has been received by Crateit ApS. You are liable for any diminished value of the item if it has been handled or used beyond what is necessary to establish the nature, characteristics and functioning of the item. In that case, we may deduct an amount corresponding to the diminished value from the refund.</p><h1>Uncollected or refused parcels</h1><p>If a parcel is not collected from the carrier and is returned to Crateit ApS, we reserve the right to deduct our actual shipping and handling costs from the refund. If the customer refuses receipt of a shipment without prior agreement, this is regarded as a return.</p><h1>Complaints (consumers)</h1><p>You have a 2-year right to complain under the Danish Sale of Goods Act. A complaint must be made within a reasonable time after the defect is discovered. Contact us at <a href="mailto:support@crateit.dk">support@crateit.dk</a> with order number, item number, a description of the defect and any photo documentation. In the event of a justified complaint, we cover reasonable return shipping costs.</p><h1>Force majeure</h1><p>Crateit ApS is not liable for failure to perform the agreement if this is due to circumstances beyond our control, including war, natural disasters, fire, strike or lockout, government orders, pandemics, breakdowns in communication systems, or hacking or cyber attacks.</p><h1>Personal data</h1><p>Crateit ApS processes your personal data confidentially and in accordance with applicable data protection legislation. Read our privacy policy on the website.</p><h1>Complaints access</h1><p>If you wish to complain about a purchase, please contact us first at <a href="mailto:support@crateit.dk">support@crateit.dk</a>. You can also file a complaint with the Danish Center for Complaint Resolution (Center for Klageløsning), Nævnenes Hus, Toldboden 2, 8800 Viborg, or use the European Commission's online complaint portal.</p><h1>Governing law and venue</h1><p>All agreements are governed by Danish law. Any disputes are settled by the Danish courts with venue at Crateit ApS.</p><h1>Standard withdrawal form</h1><p>(Complete and return only if the right of withdrawal is exercised)</p><p>To: Crateit ApS, Emil Neckelmanns Vej 15C, 5220 Odense SØ. E-mail: <a href="mailto:support@crateit.dk">support@crateit.dk</a></p><p>I/we hereby give notice that I/we wish to exercise the right of withdrawal in connection with my/our purchase of the following goods:</p><p>Ordered on: ______ Received on: ______</p><p>Consumer's name: ______</p><p>Consumer's address: ______</p><p>Consumer's signature (only if this form is submitted on paper): ______</p><p>Date: ______</p><hr/>

TERMS AND CONDITIONS OF SALE

B2B customers