Contact uswe always reply.
Our customers mean everything to us. You are always welcome to write to us with questions, feedback or requests - we are here to help.
Skriv en besked.Vi vender tilbage.
We read every single message. Write as much or as little as you like - the more details, the better we can help.
We always get back to you.
Please note: We have no physical store. Opening hours apply to phone contact only - feel free to send an e-mail or use the form at any time.
Frequently Asked Questions
Quick answers to the questions we get most often. Did not find your answer? Write to us - we read every message.
What does shipping cost, and how long does delivery take?
We ship with GLS, and the shipping cost is calculated automatically at checkout based on weight and delivery method. Orders over DKK 499 ship free in Denmark. Delivery takes 1-3 business days.
We deliver with GLS to all EU countries. Shipping is calculated automatically at checkout based on weight and country, and orders over 99 EUR ship free. Delivery typically takes 2-5 business days depending on the country.
How do I return my item?
You can return your item by sending it to our address. We process your return within 5 business days.
Send returns to:
Crateit ApS
Stenhuggervej 28
5230 Odense M
Denmark
Do you have campaigns or discounts?
We regularly collaborate with Crateit ambassadors on social media who share discount codes. Keep an eye on our social profiles if you want to catch a good deal.
Can I assemble the toys myself?
All our wooden toys are assembled without glue and without tools. The pieces click together, and most sets are assembled in 20-30 minutes together with your child.
What quality do you use?
All our MDF is CARB Phase 2 certified - the strictest standard in the world for formaldehyde emissions in composite wood. Produced in Denmark at sheltered workshops.
Can I become an ambassador or partner?
We love working with people who share our values. Send a message via the form above or an e-mail to support@crateit.toys - and we will get back to you.